In this article, we’ll explore how Sendcloud can transform your shipping and returns management. We’ll dive into how this platform seamlessly integrates with your e-commerce, simplifies your logistics processes, and delivers an exceptional customer experience. Ready to take your e-commerce to the next level? Don’t miss what’s coming next to learn it all!
Sendcloud, the tool that takes your shipping to new heights!
Ladies and gentlemen of the e-commerce world, it’s time to introduce you to Sendcloud. And no, it’s not software that will have you floating on cloud nine (well, maybe it will, who knows? 😁). It’s a shipping platform designed to simplify and automate the management of your order shipments. Compatible with CMS platforms like Odoo, Shopify, and over 50 others, this solution integrates seamlessly with existing systems, saving you from juggling multiple tools. Its flexibility allows it to adapt to your needs, whether you’re a small shop or a large, growing brand.
By connecting your eShop to Sendcloud, you’ll have access to over 80 carriers (DHL, UPS, etc.) with all your shipments centralized in one place. You can compare carrier rates in real time or select the best delivery options. With features like customizable online return portals and automated parcel tracking notifications, everything is designed to make your life easier!
DISCOVER WHAT SENDCLOUD CAN DO FOR YOU
Keep your checkout under control and integrate your carriers hassle-free
With the Dynamic Checkout API used by Sendcloud, the checkout process is transformed with a clearer and faster selection of delivery methods (scheduled delivery, express delivery, pickup at a relay point, or standard delivery). By adding simple and visible options right from the start of the purchasing process, the customer experience is improved, leading to fewer cart abandonments. And that means more sales for you, dear e-merchants 😉!
More specifically, here are some examples of what Sendcloud offers you:
- Carrier selection: At checkout, your customers can choose from multiple carriers based on their preferences. They can also opt for pickup at a relay point.
- Real-time display of rates and delivery times: Say goodbye to surprises at delivery time—your customers will see the live cost and estimated duration for each delivery option. For instance, a customer who wants express delivery will be able to view the specific rate for that option without having to switch pages.
Pack & Go: Ready, pack, go!
As the name suggests, this Sendcloud feature makes order preparation easier by automating the management of parcels. You’ll save a significant amount of time by simplifying the steps related to packing and shipping orders. All of this with a quick learning curve, unlike traditional WMS systems. To do this, you have two different modes available: automatic and scanner.
- Automatic mode
In the Pack & Go interface, you'll have a list of all the orders to be packed. You just need to verify the order, select the products, and with a single click, the shipping label is automatically printed. You can also print the shipping slip if you wish. Packing an order will take you just a few minutes.
- Scanner mode
For this mode, you select the orders to prepare, scan the order from the picking list to find it in the Pack & Go tab, then after a quick check-up, re-scan it, and ta-da! The shipping label is printed!
Say goodbye to repetitive tasks with automatic shipping mode!
You have the ability to create automated shipping rules. With Sendcloud, you can automate the carrier selection based on weight, destination, or delivery time. For example, a merchant can set up a rule that automatically chooses the most suitable carrier for each order or applies a free delivery method for certain geographic areas.
Reassure your customers at any time with an automated parcel tracking solution
Juggling between different carrier portals? No thanks, not with Sendcloud! Instead, you’ll have a 360° view of all parcels in transit.
- Real-time tracking dashboard: View the status of each parcel with a custom tracking page that reflects your brand. And kill two birds with one stone by highlighting offers/promotions on your tracking page.
- Automatic notifications: Keep your customers informed at every step, from shipment to delivery. A customer who knows what's going on is a customer with fewer questions, more satisfaction, and who will say hello to loyalty!
Manage your returns with ease using Sendcloud's return management interface
With Sendcloud, you get a self-service return portal. No more chasing after requests—everything is under control. And the best part? Your customers can generate their own return label, allowing you to skip repetitive tasks and focus on what really matters: making your business shine! Plus, you can customize the interface to perfectly align with your brand’s visual identity.
Every return is a source of information. By analyzing the reasons for returns from the collected data, you can identify recurring issues and adjust your offerings accordingly. This information allows you to reduce the return rate in the long run and improve your satisfaction rate.
WHY ADOPT IT?
Simpler logistics processes are possible!
E-merchants know that logistics can be a barrier to growth. Sendcloud addresses this challenge by centralizing all steps related to shipments, from carrier selection to parcel tracking.
As a reminder: multiple carriers on a single platform, automated shipping label creation, and most importantly, competitive delivery rates... What more could you ask for? With these features, reduce the risk of errors and optimize your order preparation.
More time, less hassle
Manual order processing can quickly slow down your operations, especially during busy periods. Sendcloud saves you a significant amount of time by automating several key logistics steps. The Pack & Go feature, for example, allows you to prepare orders quickly and efficiently with the automatic and scanner modes mentioned earlier. In just a few minutes, your parcels are ready to go, with a noticeable reduction in returns due to preparation errors.
And the cherry on top: automatic notifications sent to customers at every stage of delivery reduce the number of support requests. The result? Fewer "Where is my parcel?" inquiries, as customers can track their shipment in real time via a tracking page.
Odoo/Sendcloud Integration: The winning recipe for hassle-free shipments!
Are you looking to optimize your shipment management and simplify your logistics processes? The integration between Odoo and Sendcloud is the solution you need. By connecting your Sendcloud account to Odoo's Inventory module, you get centralized and automated management of your shipments.
Here’s how it works:
- Connect your Sendcloud account to Odoo: The integration is easy with a module to install in Odoo. Once connected, Sendcloud and Odoo share your order information. To learn more, check Odoo's documentation on integrating Sendcloud and Sendcloud's documentation on integration with Odoo.
- Configure shipping methods: After connecting Odoo to Sendcloud, you can create your shipping methods based on the services offered by Sendcloud, choosing the carriers and options that suit you.
- Sync orders: Once a sales order is confirmed in Odoo, it is automatically transferred as an incoming order in Sendcloud. You can then automatically generate the shipping label either directly from Odoo or from your Sendcloud account.
Need more details? Watch this presentation of Odoo and Sendcloud from the latest Odoo Awards.
Sendcloud is not just a tool for managing your shipments and returns; it’s a true ally in boosting your e-commerce business! From automating processes to simplifying return management, each feature is designed to save you valuable time while enhancing the customer experience. So, if you're ready to say goodbye to logistical headaches and give your e-commerce a fresh boost, don’t wait any longer. Take action now and simplify your logistics with Sendcloud!