Odoo Live Chat
Simplify communication with your customers using Odoo Live Chat. This live chat tool allows you to provide a responsive and seamless service while keeping control over each conversation. Directly integrated into your website, Odoo Live Chat lets you engage in real-time dialogues with your visitors, address their needs instantly, and create a dynamic customer experience. More than just a chat tool, it's a solution for customer service that’s always attentive. Connect with your customers faster and more efficiently!
Why use Odoo Live Chat?
Great customer service is all about responsiveness. Instead of slow emails or inconvenient calls, Odoo Live Chat provides an instant, seamless, and effortless solution for your customers.
Combine simplicity and accessibility
An online chat should be easy to activate and accessible to everyone, without technical complications. With Odoo Live Chat, everything is ready with just one click, no third-party software or constraints for your visitors or your teams.
- Instant installation: No need for third-party software or complex integration, the chat is directly available on your Odoo website.
- No barriers for the user: Visitors don’t need to create an account or download an app. With just one click, they can get in touch with you.
- Intuitive interface: Your teams can quickly get the hang of the tool without needing advanced technical training.
Leverage a solution for all needs
Whether it's for customer support, pre-sales advice, or handling post-sales inquiries, Odoo Live Chat is tailored to fit your business.
- Responsive customer service: Quickly resolve issues and enhance the user experience.
- Pre-sales assistance: Help prospects choose the right product or service in real-time.
- Post-sales follow-up: Reassure your customers and build loyalty by providing effective support.
Harness a powerful conversion tool
Got a hesitant visitor? Start a conversation and eliminate purchase barriers.
- Engage prospects at the right time: Address their questions before they leave your site.
- Reduce cart abandonment: Offer live assistance to help finalize the purchase.
- Personalize interactions: Tailor your messaging based on the visitor’s behavior to maximize impact.
Optimize interaction management
Odoo Live Chat doesn't just simplify communication – it boosts your team's productivity and streamlines request handling.
- A single channel to centralize conversations: No more switching between emails, calls, and social media.
- Reduced call volume: Fewer phone inquiries thanks to instant online responses.
- Smooth experience for visitors: No endless waiting or hold times, just quick and efficient interactions.
Provide a better customer experience
Beyond efficiency, live chat enhances customer satisfaction and your company's image.
- Continuous interaction: Respond to customers even outside of regular hours with automated messages.
- More human connection: Chat offers direct, personalized contact, unlike impersonal emails.
- A modern, innovation-driven brand image: Demonstrating that you are responsive and accessible boosts your credibility and fosters customer loyalty.
What are the main features of Odoo Live Chat?
Odoo Live Chat comes with a range of features designed to enhance interaction with visitors on your website.
A fully customizable widget
Your chat should seamlessly integrate into your website and reflect your visual identity. With Odoo Live Chat, you can customize:
- Colors and design to match your brand guidelines.
- The welcome message to capture visitors' attention and encourage them to ask questions.
- The widget's position on the page, ensuring it's visible without being intrusive.
The result? A smooth and consistent user experience that enhances your brand image.
Multi-agent management and intelligent distribution
Excellent customer service relies on quick response times. Odoo Live Chat allows multiple agents to manage conversations simultaneously, with an automatic distribution system:
- Each new conversation is assigned to an available agent, eliminating unnecessary wait times.
- An agent can pick up a conversation left on hold to ensure uninterrupted follow-up.
- Teams stay always connected, even during peak periods.
No more customers waiting for hours for a response: everything is designed to provide smooth and efficient assistance.
Instant responses with predefined messages
Why waste time typing the same answers over and over? Odoo Live Chat allows you to set up automatic responses for frequently asked questions:
- Business hours
- Order tracking
- Return and refund policy
- Product availability
With these predefined messages, your agents can respond in seconds while maintaining a smooth and natural conversation with customers.
Real-time visitor tracking
Understand a customer's needs even before they ask a question! With Odoo Live Chat, you can see in real-time:
- The pages visited by a visitor, giving you insights into their interests.
- Their navigation path, so you know where they are in the purchasing process.
- Any obstacles preventing them from completing an action (e.g., cart abandonment).
With this information, your agents can start the conversation at the right moment and offer personalized assistance, boosting your conversion rates.
Automation with chatbot
Why tie up your teams with basic inquiries when a chatbot can handle them? Odoo Live Chat allows you to integrate a virtual assistant that can:
- Answer frequently asked questions (business hours, order tracking, product availability).
- Qualify requests and redirect more complex ones to a human agent.
- Be available 24/7, even outside business hours.
This automation enhances your team's productivity while providing instant responses to visitors, no matter the time.
Detailed reports and analytics
Managing your customer service also means measuring its performance. Odoo Live Chat offers advanced statistics to help you optimize your interactions:
- Response rate and average handling time.
- Number of conversations initiated by visitors.
- Customer ratings and feedback on service quality.
With these insights, you can identify areas for improvement and adjust your strategy to deliver an even more efficient service.
How Odoo Live Chat interacts with other Odoo apps?
A powerful live chat is great. A live chat connected to your business tools is even better! With Odoo, every conversation becomes an opportunity—whether for sales, follow-up, or enhancing customer service. Discover how Odoo Live Chat seamlessly integrates with other Odoo apps to optimize your business operations.
Odoo CRM
A prospect contacts you through the chat? Don't let this chance slip by! Thanks to integration with Odoo CRM, each conversation can be converted into a lead with just one click. All information is automatically logged, allowing your sales team to access the conversation history and tailor their follow-up. No need to re-enter data or juggle multiple tools: opportunity management is centralized, seamless, and efficient.
Odoo Helpdesk
A customer has a more complex request that requires follow-up? With Odoo Helpdesk, a simple conversation can be turned into a support ticket automatically, with no manual intervention required. The chat history is saved, preventing the customer from having to repeat their issue, and the request is automatically assigned to the relevant team. The result: faster response times and improved customer satisfaction.
Odoo E-commerce
A visitor is hesitating to complete their purchase? Timely advice can make all the difference. Odoo Live Chat allows your team to answer questions in real time about products, shipping methods, or ongoing promotions. This instant interaction reassures the customer and guides them to purchase. A responsive customer service team at the right moment means fewer abandoned carts and more conversions.
Odoo Sales
A prospect is interested in your offer and wants a quote quickly? With Odoo Sales, the information collected via the chat can be immediately used to create a tailored proposal. In just a few clicks, a quote is generated and sent, saving valuable time. Faster response times mean more chances to close the sale.
Odoo Website
No complex installation or technical adjustments needed: Odoo Live Chat integrates directly into your Odoo website. The widget smoothly appears on your pages, offering direct contact with your visitors. Without interrupting their browsing experience, they can ask questions and receive instant answers. An optimized user experience and always-available support, with no friction.
The different use cases of Odoo Live Chat
Odoo Live Chat is more than just a basic chat tool. It’s a valuable ally for enhancing customer relationships, optimizing sales, and accelerating after-sales service. This tool can be integrated into various scenarios to make your customer management more seamless.
Customer support
Tired of overflowing emails and overloaded phone lines? With Odoo Live Chat, you can respond immediately to frequently asked customer questions and resolve issues in real time. This responsiveness helps relieve other communication channels and provides a quick solution for your clients, improving their overall experience. Less email traffic, fewer phone calls, more smiles.
Online sales
Purchasing hesitations can turn into conversions with Odoo Live Chat. When a customer has doubts or questions about a product, you’re there to respond instantly. By providing clear information on products, delivery options, or promotions, you make it easier for them to decide, improving your chances of conversion.
After-sales service
After-sales service is a crucial step in maintaining your relationship with customers. Odoo Live Chat allows you to follow up with customers after their purchase, offering instant responses about product usage, returns, or even complaints. A simple and direct management approach strengthens their loyalty while reducing processing time.
Lead generation
Every visitor to your site can become a prospect. With Odoo Live Chat, you can engage them as soon as they show interest. A quick, targeted conversation can help you collect essential information and convert these visitors into qualified leads. It’s a simple way to expand your potential customer base.
B2B sector
In the B2B context, a quick and direct point of contact is often necessary. Odoo Live Chat meets this need by allowing partners or professional clients to ask questions or request information without going through complicated formalities. No long procedures, just smooth and efficient communication. This ensures the building of strong relationships and fast progress.
Why choose Captivea for integrating Odoo Live Chat?
Captivea is a specialist in Odoo integration, ensuring a fast and seamless setup of Odoo Live Chat, perfectly integrated with your business tools such as CRM and e-commerce platforms. While the Live Chat integration is standard, our approach is fully tailored to your needs, providing guidance every step of the way, from configuration to onboarding, with training sessions designed specifically for you.
We offer consistent follow-up to ensure the success of your project and the achievement of your goals, whether it's optimizing customer relationships, boosting sales, or streamlining internal communication. Our solutions also comply with GDPR standards and come with dedicated technical support to ensure smooth operation.
With 15 years of experience and the status of Odoo Gold Partner, Captivea is your trusted partner for maximizing the benefits of Odoo Live Chat and enhancing the efficiency of your customer service.
Optimize your customer service with Odoo Live Chat!
Enhance your customer experience by integrating Odoo Live Chat. Captivea supports you with a quick setup and optimal usage. Whether you want to boost sales or simplify support, we’re here to guide you. Request a demo or contact us today!
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Frequently Asked Questions
Odoo Live Chat is an instant messaging channel that allows businesses to interact with website visitors in real time. With a simple chat window and an easily accessible chat button, customers can ask questions, get support, or receive guidance. No external software is required.
Go to the Live Chat channel module in Odoo and click the "Create" button. Once your channel is created, you can customize it, add operators, and configure settings to match your needs.
Once your Live Chat channel is active, copy the widget code and paste it into your website’s footer or desired screen location. The chat button will then appear in the bottom corner of your site. Visitors can click it to open the chat window and start a conversation.
Yes! Odoo allows you to create multiple channels for different departments, languages, or support levels. Each channel can have specific operators, ensuring that chat requests are directed to the right team.
Odoo automatically distributes chat requests to available operators. If an operator is unavailable, the chat can be reassigned or transferred to another team member for seamless support.
Yes! With predefined messages and chatbots, Odoo Live Chat can answer FAQs automatically before routing complex inquiries to a human operator.
When an operator is removed, their active chats can be reassigned. When an operator is added, they immediately gain access to ongoing conversations and can start handling chat requests.
Yes, the built-in search feature allows you to find past interactions by customer name, date, or keyword, ensuring quick access to important chat history.
Yes! Chats can be converted into tickets in Odoo Helpdesk, ensuring that customer issues are properly tracked and resolved.
To perform a check, open your website in incognito mode and click the chat button. If the chat window appears and an operator is notified, your setup is correct.
Yes! Visitors can continue their chat session if they leave and return, as long as their session remains active.
By integrating Live Chat with your ERP, you centralize customer interactions. Leads can be automatically added to Odoo CRM, support inquiries can create tickets, and sales teams can follow up—all from a single platform.
Yes, you can update your Live Chat channel settings at any time. Operators, automated messages, and even the chat button placement can be changed to optimize user experience.
You can find step-by-step instructions in the Odoo documentation or contact Captivea for personalized guidance.
As an Odoo Gold Partner with 15 years of experience, Captivea ensures seamless integration, expert training, and GDPR compliance for your Live Chat channel.