F3C Systems, a Luxembourg-based company specializing in cybersecurity, already used Odoo. However, they called on Captivea Luxembourg, an Odoo Gold Partner, to go further.
Captivea intervened to help them better use their ERP, save time, and optimize their processes. What if it was the same for you?
But who is F3C Systems?
It is a Luxembourg-based company that positions itself as a trusted partner for companies wishing to strengthen their cybersecurity. They offer personalized support to help their clients of all sizes evolve in the face of digital threats and protect themselves against risks. Their expertise covers a wide range of services, from security audits to the implementation of advanced protection solutions.
« We are cybersecurity specialists, we support companies of all sizes to evolve in terms of security and strengthen themselves daily,» - explains Frédéric Lens, president and founder of F3C Systems.
Targeted support, immediate results
F3C Systems was not looking for an Odoo integration; they had already completed that step. What they needed was a partner who could guide them on specific points of their Odoo ERP to finally use it to its full potential.
What were the needs to be met?
- Centralize exchanges (purchases, sales, CRM, HR) through M365 integration.
- Implement the Odoo leave module to effectively manage absences, which allowed for centralizing leave requests.
- Leverage the marketing potential with Odoo tools for LinkedIn, events, and emailing.
- Simplify sales and purchases through the automation of price lists and electronic signing of orders.
- Automate billing with Odoo by reducing administrative errors and accelerating financial processes.
- Secure access by precisely adjusting user rights.
- Effectively manage projects and time tracking by connecting CRM, quotes, tickets, and tasks.
- Improve the website by activating LiveChat and adding new features such as recruitment and helpdesk.
Each point was handled in a simple and concrete manner, with a single goal: to make work more enjoyable and get the most out of Odoo. Thanks to this personalized support, F3C Systems was able to better utilize Odoo's features and improve its internal processes.
How Captivea supports F3C Systems daily?
A powerful tool is not enough; you need to know how to use it!
F3C Systems had already started using Odoo to try to solve their problems. But without in-depth expertise on the product, they quickly reached their limits. That's when they decided to call on Captivea.
The Captivea Luxembourg team provided training and ongoing support to F3C Systems, enabling them to fully master Odoo ERP. The result: rapid adoption and significant skill development.
How does the support take place? It is different for each company and each request.
Maxime Grieshaber, CEO of Captivea Luxembourg, explains how they proceeded with F3C Systems:
- Business flow analysis and expertise:
Following a rigorous methodology and considering F3C Systems' industry sector, Captivea examines its business flows to detect and address each element requiring improvement. - On-site and online training:
Training was provided both on-site and online, allowing teams to become familiar with the ERP tool in their own environment. - Presentations of new features:
In Luxembourg, sessions were organized to present Odoo's new features.
RECOGNIZED EXPERTISE, A SOLID REPUTATION
Because expertise makes all the difference
The choice of Captivea was not made by chance. Frédéric Lens testifies:
« What convinced us to work with Captivea was first and foremost the reputation and knowledge of Maxime Grieshaber (CEO of Captivea Luxembourg). Then, the seriousness of the company as well as the numerous references provided by our partners and contacts. Moreover, Captivea was already supporting our fiduciary for Odoo, which made our choice to collaborate with them on these aspects completely natural. »
Because Captivea manages budgets and adapts
Another striking point in the testimony is the efficiency demonstrated by Captivea in managing the project's budget. Frédéric Lens adds a revealing anecdote:
« As a small anecdote, we signed a contract with Captivea for a certain number of hours, expecting to use them up within a week or two. In reality, we've been working with them for over a year now. Their response efficiency is impressive, and to this day, we've only used 50% of our allocated time. This is greatly appreciated, as it allows us to reach out to them with complete peace of mind, without the risk of exceeding our budget. »
Because with Captivea, the relationship is based on trust and sustainability
For Maxime Grieshaber, the partnership with F3C Systems is primarily based on a long-term relationship:
« It's a partnership relationship, based on trust and sustainability. Our goal is not to waste time unnecessarily, but to ensure efficiency and customer satisfaction. We intervene punctually, where necessary. When the added value is low, we encourage the client to train online using available resources or attend Odoo training sessions offered in Luxembourg. Thus, our role is limited to providing our expertise. »
This approach allows Captivea to intervene only where its expertise provides real added value.
Because Captivea offers a personalized approach
Maxime Grieshaber emphasizes that each project is unique:
« We offered our expertise service to support them. This was implemented through assistance aimed at identifying and resolving various intervention points one by one. »
With 17 years of experience and over 650 ERP projects across various industries, Captivea has demonstrated its ability to understand F3C Systems' needs and respond with practical advice and proven expertise. Maxime Grieshaber adds:
« Thanks to this experience, we are able to advise our clients by suggesting simpler or more effective solutions when necessary. »
Why F3C Systems decided to implement an ERP?
Like many expanding companies, F3C Systems quickly faced a common problem: the proliferation of management tools. Each department operated on separate software, making internal operations complex and less fluid.
Frédéric Lens, president and founder of F3C Systems, describes this situation:
« We faced a real fragmentation of our tools. On one hand, we had a CRM and a billing tool; on the other, HR management in a dedicated software, while our accountant used their own system. We didn't have a unified view of company management. As the company grew, it became increasingly essential to have a single platform to manage all these aspects. »
This fragmentation slowed down daily activities and complicated strategic decision-making. Teams wasted time juggling different tools, which limited their efficiency.
Why Choose Odoo ERP?
Optimal use of Odoo
One of the major changes brought about by Odoo is the centralization of tools. Sophie Untereiner, executive assistant at F3C Systems, testifies:
« The advantage is that everything is grouped in one place. It's really interesting because we no longer need to open multiple applications or Excel files. Everything is centralized and interconnected, which represents a significant time savings. »
This centralization allowed the company to improve its internal coordination while reducing errors related to manual transfers between different tools.
Simplified sales management
For Christophe Pleger, Sales Director at F3C Systems, Odoo has transformed the daily routine of the sales department:
« I mainly manage offers and follow-ups via Odoo. The tool makes it easy to add products, manage prices, and view margins. In these aspects, it is very easy to use. »
Reasons to choose Captivea as a partner for your ERP project
F3C Systems' experience shows that having Odoo is not always enough to maximize its potential without expert support. With Captivea as an ERP project partner:
- You benefit from recognized expertise to adapt Odoo to your needs.
- You optimize your internal processes with simple yet effective solutions.
- You master your budgets with a targeted and pragmatic approach.
- You receive ongoing support on strategic topics such as marketing, project management, or advanced Odoo configuration.
Curious to learn more about the F3C Systems project with Captivea? Check out our F3C Systems client reference page to learn more about the details of our collaboration.
Visit F3C Systems' website to learn more about their activities.
Also explore our numerous customer references to discover the scope of our projects and the testimonials from our satisfied clients.
READY TO MODERNIZE YOUR BUSINESS PROCESSES WITH A CUSTOMIZED ERP SOLUTION?
Captivea is the partner you need!