Chambre des Métiers Luxembourg
Luxembourg 1347
Luxembourg
Implemented By
Overview of the CHAMBRE DES METIERS Project
Business sector | Public Administration - Craft |
Installed solution | |
Number of employees | +200 employees |
Number of licenses | 8 licenses
|
| Year of integration | 2022 |
| ERP Integrator | |
| Odoo Link |
WHO IS CHAMBRE DES METIERS ?
Chambre Des Metiers Luxembourg regroups all the companies of the craft industry, namely those of the food sector, the fashion, health, hygiene sector, the mechanical sector, the construction sector - structural work - technical equipment, the communication sector, multimedia, art and other activities, that is to say :
- 21% of the companies
- 8.463 companies
- 102.551 jobs
THEIR NEEDS
The client has an IT team to manage all projects.
This IT team is interested in improving the management of tickets and the follow-up of internal requests.
It is in this context that the client selected the odoo solution to meet this need for improvement.
THE PROPOSED SOLUTION
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo installed modules
Websites
Website Builder
Services
Helpdesk
Benefits & Returns on investment
For the IT team
- Centralization of information for the IT team
- Ensure a follow-up of the tickets
- SLA Management
- Activity analysis
For the user
- Improved user experience
- Possibility to send your request via form or email
- To have a follow-up of the request
- Optimized response time