This was exactly the challenge Cluster for Logistics (C4L), a Luxembourg-based association dedicated to the logistics sector, was facing. Between managing memberships, organizing events, and coordinating member companies, their disconnected tools were slowing down their mission
The solution? A collaboration with Captivea to implement a unified and automated ERP. The result? Streamlined management, smooth communication, and valuable time savings.
An association with major missions
C4L is not just another association. It is a key player in the logistics sector in Luxembourg. Its role goes far beyond simple administrative management: it connects companies, advocates for their interests with institutions, and finds concrete solutions to industry challenges.
"We represent the logistics and transport sector here in Luxembourg. We advocate for this sector’s interests with ministries and institutions." - Daniel Kohl, Director of Cluster For Logistics
To fulfill this mission, C4L regularly organizes working groups, conferences, and meetings. But with scattered and unconnected tools, these activities quickly became a logistical headache.
"We organize working groups, conferences, and meetings to find solutions that help logistics companies, as well as industrial companies needing logistics services, operate more effectively in Luxembourg."
- Ronny Wolff, Project & Communication Advisor at Cluster For Logistics
The immediate benefits of centralized management
Bringing everything together in one place: no more scattered tools
With the integration of Odoo ERP by Captivea, C4L was finally able to say goodbye to its multiple software. Now, everything runs through a single platform:
- Integrated CRM to manage member and partner contacts;
- Event module to manage registrations and follow-ups;
- Automated invoicing to simplify payments and memberships.
"It’s a time-saving and financially significant gain. Instead of using five different programs, we now only use one. If we make a change in one application, it’s automatically reflected in the other connected modules." - Ronny Wolff
Simplified and efficient communication
No more wasted hours sending emails or posting announcements. With the integrated CRM:
- Information is centralized in one database;
- News and blogs are published directly on the website;
- Mass mailings (newsletters, invitations) are done in a few clicks.
"Thanks to Odoo, we have direct access to a contact database integrated into the CRM, which also allows us to create opportunities and memberships. This significantly simplifies sending information via newsletters or mass mailing to our members." - Daniel Kohl
Better event management and automated invoicing
Before Captivea, each event required hours of manual management. Now, everything is automated!
- Participants register directly through the website;
- The participant lists are updated in real-time;
- Tracking is simplified with clear and accessible dashboards.
"Thanks to Odoo, we have direct access to a contact database integrated into the CRM, which also allows us to create opportunities and memberships. As a nonprofit association, we directly integrate these solutions into Odoo. We also organize many events, publish blogs, and news that we can post directly on our website thanks to Odoo. This greatly simplifies sending information via newsletters or mass mailing to our members. We now have a fully integrated solution!" shares Daniel Kohl
A redesigned website to streamline memberships
Cluster For Logistics benefited from a complete redesign of its website to make memberships easier and highlight its partners. Now, visitors can easily subscribe to a membership package and appear as partners on the website.
"We carried out a complete redesign of the website. We integrated links that allow website visitors to subscribe to a membership package and appear as partners on the site." - confirms Florian Allegre, project manager and expert consultant at Captivea
Better event management and automated invoicing
Before Captivea, each event required hours of manual management. Now, everything is automated!
- Participants register directly through the website;
- The participant lists are updated in real-time;
- Tracking is simplified with clear and accessible dashboards.
"Thanks to Odoo, we have direct access to a contact database integrated into the CRM, which also allows us to create opportunities and memberships. As a nonprofit association, we directly integrate these solutions into Odoo. We also organize many events, publish blogs, and news that we can post directly on our website thanks to Odoo. This greatly simplifies sending information via newsletters or mass mailing to our members. We now have a fully integrated solution!" shares Daniel Kohl
A centralized CRM for effective contact management
Previously, C4L had to juggle multiple files to find information. Now, everything is in Odoo and accessible in seconds. Thanks to the integration of various modules by Captivea (CRM, sales, surveys, etc.), contact and opportunity management is optimized and simplified.
With the Odoo solution, we now have all the necessary features: CRM, sales system, website, surveys…" - Ronny Wolff
Un partenariat stratégique pour la transition numérique
Analysis and understanding of needs
Captivea started with an in-depth analysis of C4L’s processes to identify pain points and understand their needs. The goal: to understand how Captivea, by integrating Odoo, could address their specific requirements (membership management, sector events, targeted communication).
Custom solution configuration
The Captivea team customized Odoo to centralize data and automate repetitive tasks.
- Integrated CRM: Centralization of member and partner contacts.
- Event module: Management of registrations, invitations, and participant tracking.
- Automated invoicing: Membership renewals with integrated alerts and reminders.
"We adapted Odoo to the needs of Cluster For Logistics, relying on their sector expertise to ensure a relevant solution." - Florian Allegre, project manager at Captivea
Support and training
After the deployment and configuration of the solution, Captivea provided detailed training for the Cluster For Logistics team, enabling them to master the new tools and quickly adapt. This support is essential to ensure optimal use of the ERP solution.
Why did C4L decide to change tools and collaborate with Captivea?
Before working with Captivea, C4L was using a multitude of programs working independently from each other. Their management was a real headache, and they knew a centralized solution was necessary.
Ronny Wolff, Project & Communication Advisor at Cluster For Logistics shares:
"As a small association made up of only three people, we use a variety of programs that work independently of each other. What we need is a unique, centralized solution that brings all these features together."
An urgent need for a centralized tool
C4L needed a solution to centralize all its functions in order to avoid the complexity of using multiple, independent programs.
Daniel Kohl, Director of Cluster For Logistics, emphasizes:
"We simply used Outlook to share our contacts and addresses between colleagues. So, we decided to implement a centralized solution with a CRM that allows us not only to share our contacts internally but also to manage tickets, events, and other activities."
A guarantee of successful integration
Choosing an ERP like Odoo was a logical step, but the correct integration of its modules required expertise. Captivea was essential to ensure a smooth and coherent setup.
"Choosing an ERP like Odoo was a logical step, but the correct integration of its modules required expertise. Captivea was essential to ensure a smooth and coherent setup." — Daniel Kohl
"Captivea really helped us connect all these modules, so they work together. Since Odoo requires meticulous configuration to ensure interconnection between different modules, Captivea was an invaluable support in this process." — Ronny Wolff
What if it were you?
The collaboration between Cluster for Logistics and Captivea demonstrates the impact of a well-executed ERP integration. By adopting Odoo, C4L not only became more efficient but also enhanced its ability to serve the logistics sector. Thanks to an integrated ERP, their management is now simpler, faster, and more efficient.
Why choose Captivea?
- Recognized expertise: Over 600 satisfied clients and 17 years of experience in ERP integration.
- Customer-focused approach: A methodology centered on needs and responsive support.
- Flexibility: Support tailored to all sizes and sectors of activity.
C4L changed the way they work thanks to the integration of Odoo. Their management is now smooth, coherent, and efficient.
Learn more about Cluster For Logistics and their projects by visiting their website.
Check out the details of the Cluster For Logistics project with Captivea on our customer reference page.
Explore other successful integration projects on Captivea's customer reference page.
Captivea knows how to transform your organization. Ready to take the step?
If you too are wasting time with unconnected tools and struggling to manage your processes effectively, it’s time to follow the example of Cluster For Logistics.