Ensure the proper functioning of IT equipment and contribute to resolving technical issues encountered by employees.
Activities and Tasks
- Installation, Configuration, and Maintenance of Hardware and Software:
- Set up computers, printers, servers, and other IT equipment.
- Install and configure operating systems, applications, and security software.
- Ensure regular software updates and the proper functioning of hardware. - Diagnosis and Resolution of Technical Problems:
- Identify technical issues related to networks, operating systems, and applications.
- Provide quick and effective solutions to minimize service interruptions.
- Offer technical support to users experiencing technical difficulties. - IT Security:
- Implement the company's data protection policies.
- Install firewalls, antivirus software, and other security measures to protect against cyber threats.
- Conduct regular security audits and monitor systems for vulnerabilities. - Incident and Help Request Management:
- Track incidents.
- Manage help requests.
- Prepare reports on incidents and the solutions provided for future analysis. - These responsibilities ensure effective management of IT resources, guaranteeing security and continuity of operations within the company.
Desired Profile
- Degree in computer science, networks, or a related field (BTS, DUT, Professional License).
- Good knowledge of operating systems (Windows, Linux, macOS).
- Proficiency in computer networks and communication protocols.
- Experience with ticket management and technical support tools.
- Proficiency in French and English.
- Strong analytical and problem-solving skills.
- Excellent communication skills and a customer service orientation.